Refund policy

Last updated: 17 September 2026

This policy covers products bought from the Kingdom of Beauty online shop at kingdomofbeauty.ae. Salon treatments are booked, not bought online, so they are not covered here.

Returns within 7 days

You can return a product within 7 days of delivery or collection for a refund or an exchange if it is unopened, unused and in its original packaging with any seal intact.

For hygiene reasons we cannot accept opened or used products, unless the product is faulty.

Faulty or wrong products

If a product arrives damaged or faulty, or you received the wrong item, tell us within 7 days of delivery and send a photo. We will replace it or refund you in full, including the delivery fee.

How to return a product

Contact us with your order number by email at info@kingdomofbeauty.ae or on WhatsApp at +971 50 234 1416. Then bring the product to the salon at Villa 306, King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen, Abu Dhabi (open daily 10:00 to 22:00). For faulty or wrong products we can arrange collection.

Refunds

Once we have received and checked the product, we refund the original payment method within 7 working days. Your bank may take a few more days to show it.

The AED 50 delivery fee is refunded only when the product was faulty or wrong.